服務行業基礎英語口語
基本英語是為了國際交流使用的簡化了的英語。它通常被一些飛機廠商和其他國際商業用作寫手冊和交流。遠東的一些學校把它作為 基礎英語來教授。以下是小編整理的關于服務行業基礎英語口語，希望大家認真閱讀!
酒店服務行業實用基礎口語
1.自己要做什么事時，就使用May I ...
May I have your name, please? 請問尊姓大名
May I have your check-out time, please? 請問您什么時候結賬離開?
May I see your passport, please? 請讓我看一下您的護照好嗎?
May I know your nationality, please? 請問您的國籍是什么?
2.麻煩客人時，可使用Could you ...
Could you fill out the form, please? 請您填寫這張表格好嗎?
Could you write that down, please? 請您寫下來好嗎?
Could you draft the fax, please? 請您寫下傳真的草稿好嗎?
Could you hold the line, please? 請不要掛電話好嗎?
3.詢問客人的喜好或是做什么時，可使用Would you ...
Would you like tea or coffee? 請問您要喝茶還是咖啡?
Would you like to take a taxi? 請問您要搭計程車嗎?
Would you mind sitting here? 請問您介意坐在這里嗎?
4.在提供建議協助、征求意見時，可使用Shall I ... 或Would you like me to do ...?
Shall I draw the curtains? 請問需要我把窗簾拉上嗎?
Shall I draw you a map? 請問要我為您畫一張地圖嗎?
Shall I make the reservation for you? 請問要我為您做預訂嗎?
預定
1. 個人預訂
1、What time would that be? 是定在什么時候呢?
2、For how many people? 有多少人呢?
3、At what time can we expect you? 您幾點光臨呢?
4、Would you like a table in the hall or in a private room? 您是喜歡大廳的餐臺，還是包間呢?
5、May I have your name and telephone number, please? 能告訴我你的姓名和電話號碼嗎?
6、We can only keep your table/room till... 我們只能保留您的餐位/包間到......
7、A deposit of US$20 is required to secure your booking. 為了確保您的預訂，您需要交20美元的押金。
2. 宴會預訂
1、How many tables shall we arrange? 請問我們應該安排多少張臺呢?
2、How much would you like to spend for each other? 請問每張臺的費用標準是多少?
3、What drinks would you like? 請問您要什么樣的酒水?
4、What kinds of fruit/dessert would you like? 我們會準備好一切。
5、We'll get everything ready in advance. 我們會準備好一切。
6、How do you like us to arrange the tables? 您喜歡我們怎樣擺桌子?
3. 查看是否可以接受預訂
1、Just a moment, please. I'll check the availability for you. 請稍等，我來為您檢查是否有空位。
2、Let me check if we have any vacancy. 我來檢查一下是否有空位。
3、I'm afraid we're fully booked for that time. 恐怕那個時間的餐位已經訂滿了。
4、Would you like to make a reservation at another time? 您是否換個時間呢?
5、Is it possible for you to change the time? 您是否換個時間呢?
6、I'm afraid we're fully booked for that time. 恐怕那個時間的餐位已經訂滿了。
7、It's the busy season/hot season/peak season, you know. 您知道，那是高峰期。
客房服務
1.Front Office/Restaurant/Recreation center/Operator, May I help you?
您好,總臺/餐廳/康樂中心/總機(我能為您做些什么?)
2.May I have your name/room number, please?
您可以告訴我您的姓名/房號嗎?
3.One moment, please. 請您稍候。
4.Thank you for waiting. 您久等了.
5.Sorry to keep you waiting. 不起讓您久等了.
6.Do you speak Chinese/English? 請問您講中文/英文嗎?
7.Do you have a reservation? 請問您有預訂嗎?
8.Show me your passport or identification, please. 請出示一下您的護照或證件。
9 How would you like to pay? In cash or by credit card? 您用什么方式付款，是用現金還是信用卡?
10.please show me your credit card. 請出示您的信用卡.
11.Please sign here. 請在這兒簽字。
12.Here is your charge please. 這是找您的零錢。
13.This way, please. 這邊請。
14.Follow me, please. 請跟我來。
15.After you, please. 您先請。
16.Hope you enjoy your stay! 希望您在這里過得愉快!
17.Hope you have a good trip! 祝您旅途愉快!
18.Have a nice day!祝您一天愉快!
19.Here you are. 給您。
20.Not at all. 沒關系。
21.Pardon? 請您再重復一遍,好嗎?
銷售服務行業基礎英語口語
1、It's high quality.
2、It's well-made.
3、Sorry! The price is fixed .
4、This is the best price .
5、This is the last offer.
6、We have a rush on this model !
7、If this color is not available, would you like anotherone?
8、Hope to see you again !
9、Do you like this style?
10)What would you like ?
11)The style is out of stock.
12)How do you like this color?
13)Take your time.
14)We have some special offers.
15)It is our latest model.
16)Take care of your belongings.
餐飲服務行業常用涉外交際英語口語
1、祝您旅途愉快！
Have a pleasant journey!
2、對不起，那邊的桌子已給預訂了。
I’m sorry that table is already reserved.
3、不用謝，很樂意為您服務。
Not at all, I’m glad to serve you.
4、這是菜單，請問現在可以點菜了嗎？
Here is menu, Are you ready to order mow?
5、您想吃中餐還是西餐。
Would you like to have Chinese food or European food?
6、今天的特別介紹是粉蒸甲魚和蒜茸開邊大蝦。
The recommendation of the day is.
7、我們有葡萄酒、白酒、啤酒和各式軟飲料。
We have got port, white wine beer and different kinds of soft beverages.
8、旱上好（午安、晚安）
Good morning.(afternoon evening)
9、您好！
How are you? How do you do?
Welcome to golden city restaurant.
10、再見，歡迎下次再來！
Good-bye! Come again next time, you are Welcome.
11、慢走，感謝您的光臨。
Mind your step and thank you for coming.
12、請稍等。
Please wait a moment. Just a moment. Just a minute.
13、請原諒。
Excuse me.
14、對不起，讓您久等了。
Sorry to have kept you waiting so long.
15、請問您有幾位？
For how many?
16、請跟我來，請這邊走。
Come with me, please. follow me, please.
17、請問您貴姓？
May I have your fist name?
18、請問您喝什么茶？
What kinds of tea would you like to drink?
19、請稍候，我們馬上給您安排。
Just a moment, please. we will arrange, it for you right away.
20、請問您有預訂嗎？
Do you have a reservation?
21、您看坐在這里可以嗎？
Would you mind sitting here?
22、請問您想喝點什么。
What would you like to drink, please.
23、請問需要加冰塊嗎？
Do you need any ice-blocks, please?
24、請問需要冷飲還是熱飲。
Would you like to have a cold-drinks or hot drinks?
25、請用茶。
Have a cup of tea, please!
26、請用香巾。
Have a piece of napkin, please!
27、我們的菜式有廣東風味、北京風味、四川風味，您喜歡哪一種？
We provide Cantonese BeiJing Sichuan food which style do you like.
28、祝您午餐（晚餐）愉快！
Please enjoy your lunch (dinner)!
29、打攏了，請問現在可以上菜嗎？
I’m sorry to disturb you. Shall I bring in your food now?
30、對不起，我能把這個盤子撤走嗎？
I’m sorry, Can I take this plate away?
31、對不起，我把它換成小盤子好嗎？
I’m sorry, May I have it changed the small plate?
32、您想試一下本地的特色嗎？
Would you like to try local speciality?
33、請問您喝什么茶？
What kinds of tea would you like to drink?
34、您先來杯啤酒好嗎？
Would you like to start with a glass of beer?
35、如果您感時間的話，我給您安排一些快餐好嗎？
If you’re hurry I’ll arrange some fast foods for you-Can I arrange a snack for you if time is pressing for you.
36、對不起，這個品種剛剛售完。
I’m sorry, the variety is just out of stood(there aren’t any left)
37、對不起，您是否介意與那位先生同坐一桌？
I’m sorry, would you mind sitting the table with that gentleman.
38、對不起，現在已經客滿了。
I’m sorry the restaurant is full now.
39、對不起，現在已經沒有廳房了。
I’m sorry the banqueting hall is full now.
40、如果您不介意，坐在那邊角落里好嗎？
Would you mind sitting over there in the corner.
41、如果您愿意，可以先到大堂休息一下，一有空位我馬上通告您。
You may have a rest in the lounge if you like.
42、我們的早餐券包括一碗稀飯、二籠包子、一碟小菜。
Our breakfast coupon includes a bowl of rice gruel two portions of steamed stuffed buns and a plate of dish.
43、很抱歉，我們立即采取措施，使您滿意。
I’m sorry we’ll take measures at once Be satisfied you.
44、先生您喜歡用筷子還是刀叉。
Would you like to use chopsticks or knife and forks, sir?
45、服務員我想買單。
Waiter I want to pay my bill.
46、請給我一杯可樂。
Please give me a can of coca-cola.
47、請問衛生間在哪里？
Where is the toilet?
48、先生（女士）這是您的帳單嗎？
Here is your bill, sir(lady)?
49、一共是128元，請問您付現金還是信用卡？
The total amount is 128 yuan, Do you pay the bill by cash , o credit card?
50、我們這兒不收小費，但是我仍很感謝您。
We don’t accept tips But I’m very grateful to you.
51、請稍等，我馬上來收拾。
Just a moment, please I’m clear it right away.
52、小姐，我想訂一個明晚的廳房。
Miss I want to reserve a banqueting hall for tomorrow evening.
53、請問需要大廳房還是小廳房？
Do you need a big banqueting hall or small one?
54、服務員，您們的早餐都有什么？
Waiter , what has your breakfast got?
55、我們的早餐主要供應粵式早茶。
Our breakfast supply Cantonese early morning cup of tea.
56、先生請問您的牛肉要幾份熟的？
How would you like your beef? Rare, medium or well-done, sir?
57、先生您的菜已經上齊了。
Your dish is all here, sir.
58、還要點水果和甜品嗎？
Would you like fruit and dessert, else?
59、對不起，我到廚房給您催一下。
Sorry, I tell the cooker to hurry.
60、哦！很抱歉這個菜的烹飪時間較長。
Oh, very sorry, It takes quite some time for this dish to prepare.
61、小姐，我想要一個二人的餐桌。
Lady I want to reserve a table for two.
62、請問需要主食嗎？
Do you need any staple food?
63、請問您對今天的菜肴有何意見？
What do your opinion of today’s order?
64、對不起，我們這沒有生力啤酒。
Sorry, we haven’t San Miguel beer.
65、您試一下百威啤酒好嗎？
Would you like to try Budweiser beer?
66、當然可以。
Of course.
67、謝謝您提出的寶貴意見。
Thanks for your precious opinions.
68、我們將努力改進。
We’ll try our best to improve.
69、對不起，那是整瓶賣的。
Sorry, It’s sold by the bottle.
70、請問您對菜肴有什么特殊要求嗎？
Anything special you’d like to have on the menu?
71、這是發票和找頭，請收好。
Here’s the receipt and change, keep it, please.
72、好的，我一定盡快給您做好。
All right , I’ll have it for you as soon as possible.
73、隆中是我們襄樊的名勝古跡。
LongZhong is a place of historical interest in our XF.
74、好的，我去拿來。
Ok, I’ll get it for you.
75、我們這有清茶、菊花茶、八寶茶。
We have green tea, chrysanthemurn tea eight treasures tea.
76、先生，傣式烤牛肉很不錯，我建議您們點一個。
Sir, Roast beef in “Thailand” style is very good. I suggest you to order one.
77、請問土豆做咸泥、烤的還是煮的？
Is the potato roast or boiled?
78、先生，有什么需要我幫忙的嗎？
What can I do for you, sir?
79、先生，請問您是找人嗎？
Are you come to see anyone, sir?
80、小姐，請問您們的酒吧在哪里？
Where are your bar, lady?
81、哦，在大堂，我帶您去好嗎？
Oh At the lobby, Shall I show you to go?
82、先生，請問是用餐嗎？
Will you have dinner, sir?
83、這瓶酒多少錢？
How much is this bottle?
84、這瓶葡萄酒每瓶98元。
The wine is 98 yuan a bottle.
85、不要了，謝謝。
No thanks.
86、對不起，請再重復一遍。
I beg your pardon?
87、服務員，您會講英語嗎？
Can you speak English, waiter?
88、會一點點。
Yes, a little.
89、我可以簽單嗎？
May I sign the bill?
90、哦，很抱歉，請付現款。
Oh I’m sorry, cash only please.
91、請告訴我您的房間號碼。
Can you tell me your room number?
92、我是1002房，給我送一份牛肉粒，蔥花炒飯。
The room is 1002 give me a portion of fried rice with beef.
93、好的，我們馬上送到您的房間。
All right we’ll send it to your room right away.
94、我們的蔬菜有土豆、窩筍、黃瓜、大白菜、姜豆等等。
Our vegetable have potato, lettuce cucumber, peking cabbage, string bean.
95、海鮮類有基圍蝦、毛蟹、帶子、桂花魚等等。
The various sea-food have prawn, shrimp scallop perch.
96、主食類有水餃、湯面、炒面、炒飯等等。
The staple food has boil dumplings, noodles in soup, fried noodles, fried rice.
97、先生（女士）這個水果盤是我們餐廳奉送的，祝您午餐愉快。
This fruit plate is offered as a gift in our Restaurant. Please enjoy you lunch.
最基礎的英語口語對話閱讀
乘客A: Excuse me, is this seat taken?
對不起，這個座位有人坐嗎?
乘客B: No, I don't think so.
我想應該沒有人。
乘客A: Thanks,I am waiting for the train at 9 o’clock to Shanghai.Where will you go?
謝謝，我在等9點到上海的火車，你去哪呢?
乘客B: What a coincidence! we are the same train.
真是太巧了，我們同一列火車。
乘客A: Really? What is your seat number?
真的嗎?你座位幾號?
乘客B: No.5 on the second row. And you?
第二排5號，你呢?
乘客A: I am on the third row, No.10.
我第三排10號。
乘客B: Could you please keep an eye on my luggage? I want to go to the washroom.
你能幫我照看下行李嗎?我去下洗手間。
乘客A: No problem.
沒問題。
乘客B: Thank you so much.
非常感謝。
最基礎的英語口語對話閱讀
Lily: Amy, do you know ‘sleep quotient’?
艾米，你知道“睡商”嗎?
Amy: I just know ‘intelligence quotient’ and ‘emotional quotient’,what does this ‘sleep quotient’ mean?
我就知道“智商”和“情商”，這“睡商”是什么意思?
Lily: ‘Sleep quotient’ means the quality of your sleep. If you have high quality sleep,it means your sleep quotient is high.;on the contrary, you have low sleep quotient.
“睡商”指的是睡眠質量，如果你睡眠好說明你的睡商高，反之就是睡商低。
Amy: I think our new times is an era which is lack of sleep.
我想我們新時代是一個欠睡時代。
Lily: Yup,some people think sleep is wasting of time,so they occupy the sleeping time to work,study,play games and so on.
是的，有人認為睡覺是在浪費時間，所以他們占用睡眠時間來工作、學習、游戲等等。
Amy: But I think these can be seen as excuses,we should pay attention to our health,anyway, Health is the fundamentality of our body.
但我覺得這些都是借口，我們應該注重健康，無論如何，身體是革命的本錢。
Lily: You are right. Good sleep can keep you full of energy.
你是對的，好的睡眠可以讓你精力充沛。
Amy: In order to getting a good sleep, what should we pay attention to?
為了有好的睡眠，我們應該注意什么呢?
Lily: There are three key element: suitable beddings, 25℃of room temperature and 50%to 60%humidity,rayless light.
有三要素：合適的寢具、25℃的室溫和50%至60%的濕度及昏暗的光線。
Amy: I think I should go back and check my room.
我想我應該回去檢查下我的臥室。
日常的英語口語句子
問候語
1. Hello! / Hi! 你好!
2. Good morning / afternoon / evening! 早晨(下午/晚上)好!
3. I'm kathy king. 我是凱西·金。
4. Are you peter smith? 你是彼得·史密斯嗎?
5. Yes, i am. / no, i'm not. 是，我是。/ 不，我不是。
6. How are you? 你好嗎?
7.Fine, thanks. and you? 很好，謝謝，你呢?
8. I'm fine, too. 我也很好。
9. See you later. 待會兒見。
10.I have to go now. 我必須走了。
辨別物品
1. Is that a car? 那是一輛小汽車嗎?
2. No, it isn't. it's a bus. 不，那是一輛公共汽車。
3. What do you call this in english? 這個用英語怎么說?
4. What is the color of your new book? 你的新書是什么顏色的?
5. How big is your house? 你的房子有多大?
6. How long is the street? 這條街有多長?
7. What's the name of the cat? 這貓叫什么名字?
8. Where's the company? 那個公司在哪兒?
9. Which is the right size? 哪個尺碼是對的?
10. What's this? 這是什么?
介紹
1. What's your name? 你叫什么名字?
2. My name is Tom. 我叫湯姆。
3. Who is the lady in white? 穿白衣服的那位小姐是誰?
4. Could you introduce me to her? 你能把我介紹給她嗎?
5. Rose, let me introduce my friend to you. 羅斯，讓我介紹一下我的朋友。
6. This is Tom. he's my classmate. 這是湯姆。我的同學。
7. Nice to meet you. 很高興認識你。
8. Nice to meet you, too. 認識你我也很高興。
9. Let me introduce myself. 讓我自我介紹一下。
10. How do you do? 你好!
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